Genesys Forensics tool

Wow! Another cool tool I saw today for the Genesys consultants and engineers.

It is called Audit Trail for Genesys.

Many Genesys engineers will usually worry about how to monitor the Genesys environment and track changes made in CME. If you are one of those then you got yourself a saviour!
This tool actually details WHAT, WHEN and WHO made the change to WHICH Genesys application. How cool is that?

And that's not all, it can roll-back to your working config if the changes made have broken anything.Forgive me am just too excited about this tool, it is really cool.

Other features include:

• Capability to manage and implement scheduled lock-downs for CME access. This feature is intended to prevent changes being made during pre-defined critical operational hours.
• Email notifications to users and system administrators of changes made by users as they occur throughout the day. This feature is intended to prevent changes being made during pre-defined critical operational hours.
• Execution of external triggers such as shell scripts when a particular object type is changed.

Audit Trail for Genesys is awesome. If you are a Genesys consultant or engineer, you need this one!